As our profits are donated to our charitable partners, all sales are final. Although each shipped item goes through a quality control team, if an item is damaged or not up to our standards, we will gladly provide a new item at no additional cost. As long as you can provide us with a clear photo of the problem, you will not be required to return the defective/incorrect item back to us.
At this time, we do not allow order cancellations after you have placed an order. If you have an issue with your order please email us directly at email@example.com
Under the Australian Consumer Law (ACL) we are not required to provide a refund if a customer simply changes their mind, ie. wishes to cancel an ordered product, for any reason. However, we will issue a store credit to the customer for the specific product/s that they no longer wish to receive.
Please do not hesitate to contact us if you have any additional questions regarding shipping or returns.